Privacy Policy

This policy covers how personal information is collected and used when visitors use the website, submit forms, request quotes, contact the business or make booking enquiries.

The automotive business shown on this website is responsible for handling enquiries, bookings and customer service information submitted through this website. KHC Group may provide website, growth infrastructure, forms, automation, marketing infrastructure, hosting, CRM or technical support services on behalf of the business.

We may collect the following information:

• Name, phone number, and email address
• Vehicle registration and vehicle make/model
• Postcode or location
• Service required and enquiry details
• Messages submitted through forms or live chat (if used)
• Booking details
• Call and message details if phone, SMS, WhatsApp or automation is used
• Technical data such as IP address, browser/device information and website usage data where analytics/tracking is used

We collect information through:

• Website contact forms, Book Now forms, and quote request forms
• Phone calls, WhatsApp, SMS, or email
• Live chat (if available)
• Booking links or external tools
• Analytics, cookies, and tracking tools where used

Your information is used for:

• Responding to enquiries and providing quotes
• Confirming bookings and arranging mobile or workshop services
• Understanding the vehicle and service required
• Diagnosing or assessing service requests
• Customer support and sending service-related communications
• Improving the website
• Marketing and advertising measurement where applicable
• Preventing spam, abuse, or misuse
• Record keeping, legal, administrative, and accounting purposes

We process your data under the following lawful bases:

• Contract / steps before entering into a contract
• Legitimate interests
• Consent where required
• Legal obligation

Data may be shared with:

• Staff and representatives of the business
• KHC Group as website and growth infrastructure provider
• CRM, form, hosting, and automation providers
• Email, SMS, phone, or WhatsApp communication providers
• Analytics and advertising platforms where installed
• Booking or scheduling tools where used
• Professional advisers, legal/accounting providers where necessary
• Authorities where legally required

The site may use cookies, analytics tools, pixels or advertising platforms. These may help measure website performance, improve marketing and understand visitor activity. Users can manage cookies through browser settings and any cookie preference tool available on the website. Marketing communications should only be sent where there is a lawful basis or consent where required.

The website or connected systems may use automation, AI-assisted chat, missed-call text-back, call handling, message routing or CRM workflows to help respond to enquiries and manage bookings. Messages, call details or transcripts may be processed for customer service, booking management and quality purposes.

Data is kept only as long as needed for enquiries, bookings, customer support, service records, legal/accounting requirements and business administration. Data may be deleted or anonymised when no longer needed.

Reasonable steps are taken to protect personal data. However, no website or internet transmission can be guaranteed completely secure.

Under UK GDPR, you have rights including:

• Access, correction, and deletion of your data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent where applicable
• The right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/

The website may link to third-party websites, booking tools or external platforms. Those websites have their own privacy policies. The business is not responsible for how third-party websites handle data.

If you have any questions about this Privacy Policy or how your data is used, please contact us using the details provided on this website:

mctservicess@gmail.com

07342 847257